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Is this a family-friendly event?
Yes, this is a family-friendly event.

How will I receive the LIVE STREAM Link?
Your LIVE STREAM LINK will be sent to you by Laguna Playhouse on July 10th, via the email you used to register for this event. If you do not see the email on July 10th, check your spam folder. If you still do not see it, contact Laguna Playhouse at ticket_office@lagunaplayhouse.com.

What if I experience technical difficulties or am unable to view the live stream?
We are not responsible for technical difficulties on your home devices and WILL NOT have staff available to help you. However, if you do have technical difficulties, please remember that your purchase includes the live stream AND an additional 72-hours of “on demand” viewing access to a video recording of the live stream (available one-hour after the live broadcast ends).

What if the LIVE STREAM buffers while I am watching?
Don’t worry - you can watch what you missed in the recording later. The recording will be available to you for up to 72 hours after the event.

What's the refund policy?
There are no refunds for this event.

Is my registration fee or ticket transferrable?
No transfers or sharing.

May I give this as a gift or purchase access for multiple households? 
Yes, you may gift access to friends and family! To do so, you will need to make a separate purchase for each household and provide a different name and email address associated with that viewing household.

How can I contact the organizer if I have questions?
For questions about purchasing a viewing pass, please email Laguna Playhouse at ticket_office@lagunaplayhouse.com. For questions about the LIVESTREAM, please email events@hersheyfelderpresents.com. We will get back to you as soon as possible and we thank you for your patience.