You can watch the LIVE STREAM PERFORMANCE: A one-time only event happening at a designated show time.
and/or
You can watch a RECORDING of the Live Stream Performance: The recording will be available on demand for 1 week. (NOTE: The video will be uploaded and ready to watch 1 hour after the Live Stream ends).
HOW TO WATCH THE LIVE STREAM PERFORMANCE.
To watch the Live Stream Performance on your computer, tablet, or smartphone, follow the instructions below. If you are interested in watching the performance from your Smart TV, you may be able to do so by continuing on to the supplemental information section below.
WE RECOMMEND GIVING YOURSELF 20 MINUTES OF SET UP TIME BEFORE THE PERFORMANCE BEGINS.
ACCESSING THE LIVE STREAM PERFORMANCE
STEP 1: Click on the link you received in your confirmation email from your ticket provider.
The link will take you to the Performance Space on our website.
If you have joined prior to the Live Stream Performance start time you will see a “Coming Soon” message. You are in the right place. The performance will automatically begin a few minutes after the designated start time.
If you have joined after the Live Stream Performance has started you will either see the live stream immediately or you may need to press ‘play’. If that does not start the performance please try refreshing your browser.
VIEWING INSTRUCTIONS & HELPFUL TIPS
STEP 1: Make sure your computer volume is up and not muted.
STEP 2: Click the arrow in the middle of the player to reveal the player control bar where you can make volume adjustments, select subtitles (if available), and make changes to the video quality level.
VOLUME TIP: Not hearing sound? Click the arrow in the center of the screen to reveal the player control bar then drag your curser to the bottom. You will see a volume icon in the lower right corner. Click on the volume icon to adjust the volume levels.
SUBTITLES TIP: Would you like subtitles? Click the arrow in the center of the screen to reveal the player control bar then drag your curser to the bottom. You will see a dialogue box icon in the lower right corner. Click on the dialogue box icon to reveal a menu. Click on your preferred subtitle selection.
BUFFERING TIP: Having problems with buffering? Click here for a list of troubleshooting options.FOLLOW THESE STEPS TO ATTEMPT WATCHING THE LIVE STREAM PERFORMANCE OR RECORDING ON YOUR SMART TV BY SCREEN MIRRORING.
If you are interested in watching the live stream on your smart TV, you may be able to do so depending on the model and age of smart TV by following the guides below once you have completed Steps 1 & 2 on your computer, tablet, or smartphone. The information provided below are guides specific to your unique ‘at home’ setup to help you ‘Screen-Mirror’ from your computer, tablet, or smartphone to your smart TV. Simply put, what you see on your computer, tablet, or smartphone will be what you see on your smart TV. Please determine your best option.
For mirroring to an Apple TV or AirPlay compatible smart TV from an Apple (IOS) compatible device such as an iPhone, iPad or Mac computer please follow the instructions provided: https://support.apple.com/en-us/HT204289
For mirroring to a Roku TV from an Android or Windows compatible device (IOS devices are not compatible with Roku) please follow the instructions provided: https://support.roku.com/article/208754928-how-do-i-use-screen-mirroring-with-my-android-or-windows-device-
For mirroring to an Amazon Fire TV from an Android compatible device (IOS devices are not compatible with Amazon Fire TV) please follow the instructions provided: https://www.amazon.com/gp/help/customer/display.html?nodeId=GA7K5AML6222YDEW
For Google Casting to a TV from a Chromecast enabled browser or device please follow the instructions provided: https://support.google.com/chromecast/answer/3228332?hl=en&ref_topic=4602553
Wired HDMIThe most basic Computer-to-TV connection consists of running a wire from your computer to the HDMI input on your TV.
Computers have a bunch of different connections, so which wire or adapter you'll need to run depends on what computer you have. If you're not sure, check the manual or Google the model to determine its specifics.
Can I watch a recording of the live stream after the original broadcast is over?
Yes, a recording of the live stream will be available for one week beginning one hour after the live stream has finished, accessible with the same link you used to view the live stream.
Note that the recorded video is not downloadable and the video will not be available after one week.
The quality of the video does not look great, is there anything I can do to improve the quality?
Please click the “bolt/screw” icon inside the video player and select the highest quality available (this option may vary based on the browser you are using).
The live stream is broadcast at a standard high-quality video and is dependent on each individual’s internet bandwidth and speed.
The video is playing but I cannot hear any sound.
Please click the “audio” icon inside the video player and make sure it is not set to mute and/or select your preferred level of volume.
Please ensure that the video does not say “mute” anywhere on the screen.
Also confirm that the device from which you are viewing the video is not on mute and that the volume is not turned down.
I am on on the website in the performance space after the start time, but the video is not playing.
Please make sure you have clicked play or the “play” button on the video player.
Try refreshing your web browser.
What if I experience technical difficulties or am unable to view the LIVE STREAM?
We are not responsible for technical difficulties on your home devices and WILL NOT have staff available to help you.
However, if you do have technical difficulties, please remember that your purchase includes the live stream AND an additional one week of “on demand” viewing access to a video recording of the live stream (available one-hour after the live broadcast ends).
